VAT API is currently unavailable

[ddaddy]

VAT API is currently unavailable

[KenRandall]

Something needs to be seriously addressed with HMRC support at weekends!

[ddaddy]

Why would the service status report that everything is Operational when it isn't?
It results in users of our app thinking it's a problem with us and blaming us.

Surely your service status should run it's own unit tests at regular intervals to monitor itself?

[KenRandall]

We were getting the same yesterday but ok this morning.

[DDCTLS-DEV-TEAM]

Good Morning,

Thank you for your comments. We, unfortunately, had a scenario with one of the backend services over the weekend that has continued onto today, where we needed to render the API unavailable.

The API currently is up and running however the backend services are still being looked at.

We apologies for any inconvenience caused.

[DDCTLS-DEV-TEAM]

Hello,

Unfortunately, we are not the team that deals with the status of the operational flag and is actually controlled by an external team. We can only react to what the service is doing. But the status page is directly controlled by the SDSTeam here is their email [email protected]. We don't have access to changing that flag, unfortunately.

It also states on the status page: We do not show the availability of individual APIs. If you have a question about a specific API, please contact us at https://developer.service.hmrc.gov.uk/developer/support. So this might be a good point of call if you're seeing errors on your side.

Kind Regards