insigneo/tickets

Insigneo tickets

This account is created to submit tickets concerning the Insigneo infrastructure.

How-to

The github interface does have tabs. One of them is called Issues. To add a ticket to the Insigneo infrastructure database click on it.

That will open a new page. To create the ticket click on the green button New issue.

How-to write a good ticket

Check that the issue is not already reported

• if not fill a new issue
• if yes, read the previous ticket and add any information that can be helpful to solve this problem.

Write a good title/summary

Try to write a clear and concise summary of the problem in ~10 words. Use this summary as title. This is important because that will help us to triage the problems.

Good: My model does not run Bad: My abaqus model crashed on beagle when using 16 CPU

Description of the problem

• Give a priority for the problem

• Give the technical information related to your problem:

  • Computer
  • Operating system (version)
  • Software (version)

• What did you expect to happen?

• What di really happen (provide any error message if any)

• Try to describe how to reproduce the problem.

• Did you attempt to fix the problem, if yest provide the steps.

• Provide documentation, details and screenshot when possible.

#Note

• Try to write only one ticket by issue. Mixing problems will have only the impact to delay their resolution.

tickets's Issues

PMO laptop re-installation

PMO laptop was consider as slow by the user and after a scan it seems that virus was present on it.

OS: Windows 7

Marzia Brunelli account on Beagle

Create account on beagle for Marzia Brunelli.

Reset password on workstation

User CW need to have her password reset to get access to her data.