rasahq/helpdesk-assistant

helpdesk-assistant's Issues

End-to-end forms testing with Postman

I've put together a postman collection and blog post that demos testing of the create incident form. I'd like to export the collection and add to this repo.

Use async for run() and submit()

Scorecard: Improve rasa test coverage

Currently achieving 16.4% accuracy from the rasa scorecard. Need to cover more topics in our tests

training for a product (as a form)

add skill (probably a form) for training a user on a product (e.g. excel), maybe send them to tutorials based on info they provide
https://github.com/RasaHQ/customers/issues/185

Look into what needs to be done to open source this

Remove responses from actions list

As of latest release responses no longer need to be in the actions section of the domain file. Remove any utter type responses from the actions section of the domain file.

Speech to Text

Some customer demos want to see basic STT. Add simple web server with the Chatroom react widget which can do STT from the Chrome browser.

integrate with Jira Help Desk

As suggested by #28 I'd like to add support for Jira.

Scorecard: add infrastructure as code

make a sample that creates a vm in GCP and deploys the helpdesk assistant

Error in the new master branch

ERROR rasa.core.nlg.interpolator - Failed to fill utterance template '/inform{"priority":"low"}'. Tried to replace '"priority":"low"' but could not find a value for it. There is no slot with this name nor did you pass the value explicitly when calling the template. Return template without filling the template.
Traceback (most recent call last):
File "/home/david/desenvolvimento/projetos/grupo8/venv/lib/python3.7/site-packages/rasa/core/nlg/interpolator.py", line 28, in interpolate_text
text = text.format(values)
KeyError: '"priority":"low"'
2020-11-05 18:53:51 ERROR rasa.core.nlg.interpolator - Failed to fill utterance template '/inform{"priority":"medium"}'. Tried to replace '"priority":"medium"' but could not find a value for it. There is no slot with this name nor did you pass the value explicitly when calling the template. Return template without filling the template.
Traceback (most recent call last):
File "/home/david/desenvolvimento/projetos/grupo8/venv/lib/python3.7/site-packages/rasa/core/nlg/interpolator.py", line 28, in interpolate_text
text = text.format(values)
KeyError: '"priority":"medium"'
2020-11-05 18:53:51 ERROR rasa.core.nlg.interpolator - Failed to fill utterance template '/inform{"priority":"high"}'. Tried to replace '"priority":"high"' but could not find a value for it. There is no slot with this name nor did you pass the value explicitly when calling the template. Return template without filling the template.
Traceback (most recent call last):

Add connection to demo slack workspace

Setup connection to the demo slack workspace

Remove All Print Statements

Ensure all print statements have been removed from action code and such.

Scorecard: annotate more messages

we currently have 14 messages annotated from the NLU inbox. Annotate more so the total number is above 100 (just made this up as a goal!)

pip install -r requirements-dev.txt produces an error

When executing the command, 'pip install -r requirements-dev.txt' I get the error below. My environment Ubuntu 20.04, python 3.7.

Building wheels for collected packages: pytype, importlab
Building wheel for pytype (setup.py) ... error
ERROR: Command errored out with exit status 1:
command: /usr/bin/python3.7 -u -c 'import sys, setuptools, tokenize; sys.argv[0] = '"'"'/tmp/pip-install-c1j6y1u8/pytype/setup.py'"'"'; file='"'"'/tmp/pip-install-c1j6y1u8/pytype/setup.py'"'"';f=getattr(tokenize, '"'"'open'"'"', open)(file);code=f.read().replace('"'"'\r\n'"'"', '"'"'\n'"'"');f.close();exec(compile(code, file, '"'"'exec'"'"'))' bdist_wheel -d /tmp/pip-wheel-yk48x1gy
cwd: /tmp/pip-install-c1j6y1u8/pytype/
Complete output (1434 lines):
/usr/lib/python3/dist-packages/setuptools/dist.py:476: UserWarning: Normalizing '2019.07.11' to '2019.7.11'
normalized_version,

Scorecard: CI runs vulnerability scans

create a sample that runs vulnerability scans when opening a PR on this repo

Make Priority Unfeaturized Slot

Setup the priority slot to be unfeaturized and validate it via the form actions.

Add transfer to agent demo

Add a dummy "hand off to human" skill

Please add connector to mattermost

Please add connector to mattermost and example configuration.
Since I am a noob, I can help if properly guided.

Improve ServiceNow Instance Detection

• Read snow_credentials.yml on session start so changes are picked up without restart of action server
• Detect if SNOW instance is accessible at session start instead of depending on localmode (maybe add localmode value of auto to enable this)
• Setup servicenow-instance-wakeup to keep instance up

resolved

resolved

Flow of Action Form

Look into updating the flow of the action form, ask for problem description first and look into a phrase like I want to reset my password as filling the first slot and problem description.

Give Back Case Status

Allow user to give case number and get the current status or last note maybe of it. @akelad any thoughts on this can get documented here and I can add the functionality.

Add image and video utterance examples

Some customer demos want to see other media in the demo.

Scorecard: increase number of reviewed conversations

currently at 2 reviewed conversations. Review at least 50 and fix any mistakes

bot communication via RocketChat / GLPI ticketing

Hello!
Can the Communication run via RocketChat integration?

And has anybody integrated the bot with GLPI?

Thank you in advance!

FAQs

Add FAQs for some common products (at the moment that looks to be outlook)

https://github.com/RasaHQ/customers/issues/185

Implement integrations with other helpdesk systems

In addition to Servicenow, implement a demonstrator connection to other helpdesks.

Which ones is tbd, but for example:

• Salesforce
• Zendesk
• ...please add...

Query outages

skill to check if a service/which service is up/down and report an outage e.g.
"Are there any outages at the moment?"
"Are there network issues?"
"I'd like to report an issue with the proxy"

https://github.com/RasaHQ/customers/issues/185